One of KellMed’s most important core values is top level customer service. Our mission is to always respond to queries as soon as possible; and to offer friendly and professional responses at all times.
As a small, family run, business we can offer a personal touch that may be absent in larger corporations. We are proud to have a many loyal returning customers, and endeavour to add to this base with every new enquiry we receive.
As part of our continual post market surveillance, we recently sent out a customer satisfaction questionnaire to over 700 customer contacts.
The results were overwhelmingly positive with 100% of replies stating they were either very satisfied or satisfied with all aspects of the service they have received.
All responses were anonymous and additional comments included
“Great service, fast delivery quality product”
“We are happy with the service you provide”
“ excellent customer service and communication at all times”
“Kellmed are a great company to work with. Experts in their field, always respond to queries promptly”
“I think you have everything covered. Great service :)”
We shall continue to strive to meet and exceed these expectations; continual improvement is our aim.
If you would like to complete the survey yourself, please click here